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AI Workflow for Creating Wardley Maps (Video Tutorial)

AI Workflow for generating Wardley Maps, LLM prompts capabilities, Obsidian graph, NetworkX clustering, strategic bootstrap - Video Tutorial

#Wardley Mapping automation#LLM prompts#capability decomposition

Auteur vidéo (Product Manager ERP/Business Intelligence)

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Personal Software

Personal Software - AI-Customized Applications - Future of Software - Lee Robinson

#AI#personal software#AI-customized applications

Lee Robinson

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Outcome-based pricing for AI Agents

Sierra blog post (December 10, 2024, Elliot Greenwald) that lays out the founding text of *outcome-based pricing* for AI agents. **Pivotal thesis**: AI agents that execute processes autonomously make possible an **entirely new pricing model** — ***"you pay only when the software achieves specific, valuable outcomes: outcome-based pricing."*** The article traces a **four-age genealogy of software pricing**: (1) **shrink-wrapped software** (1980s-90s, floppy disk/CD-ROM box at Fry's Electronics — *"Whether you actually used it or not, you paid for it"*) → (2) **SaaS / seat-based** (pioneered by **Salesforce**, followed by Google/Microsoft/Adobe — the Internet makes it possible to sell software *as a service*) → (3) **consumption-based** (**Amazon/AWS** and **Snowflake** — *"charged only for what you used"*) → (4) **outcome-based** (AI agents). **Canonical definition**: ***"outcome-based pricing is tied to tangible business impacts—such as a resolved support conversation, a saved cancellation, an upsell, a cross-sell, or any number of valuable outcomes. If the conversation is unresolved, in most cases, there's no charge."*** **Incentive-alignment principle**: ***"With outcome-based pricing, Sierra gets paid only when we complete a task for you. Our incentives are aligned."*** **Critique of seat-based pricing & the concept of shelfware**: *"Unused seats sit idly on a proverbial store shelf, hence the derisive moniker 'shelfware'"* — thousands of dollars per year are paid per license, whether it is used or not. **Structural conflict facing legacy CX vendors**: their revenue depends on seat-based pricing, yet *"the more effective their AI becomes, the fewer contact center seats their clients need—undermining the provider's own revenue model"* — an effective AI agent **cannibalizes** the revenue model of a vendor whose pricing rests on seats. **Granularity of the outcome**: a distinction is drawn between **simple resolutions** (answering a question) and **complex resolutions** (handling a case requiring a 20-minute L2 call); **escalations generally incur no charge**; **blended pricing** is possible (e.g. consumption-based for routing/greeting interactions). **Continuous-optimization commitment** on the vendor's side: *"we continue to deploy concerted, directed optimizations to refine the agent's performance over time"* — the vendor is aligned to improve performance since it is only paid on outcome. Significance: posed in **late 2024**, this post **precedes and grounds** the entire 2026 debate on the agentic economy — it supplies the **billing-unit vocabulary** (the completed *outcome* rather than the seat, usage, or token) later taken up by Gupta (*cost of a completed outcome*, *token-to-outcome attribution*), Bain (*outcome-based pricing shifts revenue from fixed seats to labor/operations economics*), Ng (*pricing power anchored to the salary of the replaced employee*). Since Sierra is the **reference example** cited by Bain (*autonomous customer issue resolution*), this text provides the **vendor-side view** of the mechanics that the others analyze from the buyer side. Directly relevant to the firm's **agentic-delivery / value-based pricing** positioning and to the **Cost Optimization** slot (the vendor-side counterpart of *cost per outcome*).

#outcome-based pricing#results-based pricing#AI agents

**Elliot Greenwald** — Sierra (entreprise fondée par Bret Taylor & Clay Bavor, plateforme d'agents IA conversationnels pour l'expérience client). Billet publié sur le blog Sierra le **10 décembre 2024**. Sierra est l'**exemple-référence** cité par Bain (*The $100-Billion SaaS Opportunity*) pour l'*autonomous customer issue resolution* · et fait l'objet de plusieurs fiches du dossier (recrutement AI-native, interview Plan/Build/Review).

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Confronting Impossible Futures

Strategic Planning for AI's and AGI's Impossible Futures - One Useful Thing - Ethan Mollick

#AGI#Artificial General Intelligence#strategic planning

Ethan Mollick · Professeur à la Wharton School · University of Pennsylvania

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Accelerating the development of life-saving treatments — Moderna case study

OpenAI's official case study on the ChatGPT Enterprise deployment at Moderna: 750 GPTs in 2 months, 100% legal adoption, the Dose ID GPT for clinical trials, Stéphane Bancel's "100,000 employees" quote, an organizational transformation framework (mChat, Generative AI Champions, an internal forum with 2,000 participants).

#Moderna#OpenAI#ChatGPT Enterprise

OpenAI (étude de cas officielle, citations Stéphane Bancel, Brad Miller, Brice Challamel, Shannon Klinger, Kate Cronin, Meklit Workneh)

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L'IA générative est plus une affaire de produit technologique qu'un projet d'IA

Op-ed by **Olivier Rafal** (Consulting Director Strategy at **WeNvision**) published on **February 23, 2024** on **CIO-Online** (*Tribune* section), which puts forward a thesis that was still counterintuitive at the time: **generative AI is more a matter of technological product than of an AI/data science project**. **Argument 1 — data science is not the core of the issue**: building a *foundation model* from scratch requires *« several months, millions of euros, and access to enormous quantities of data »* — reserved for players with specific, monetizable datasets (e.g. **Bloomberg** and its **BloombergGPT** for finance). For nearly all companies, the right reflex is therefore not to hire data scientists. **Argument 2 — a skills mismatch**: what's mainly needed are **development and integration engineers** (back/front), **strong cloud skills**, and **DevOps**. Client quote: *« You don't necessarily need to be a data scientist, but you do need to understand the basic concepts, have back-office development skills, and strong cloud skills. »* **Argument 3 — platform architecture (orchestrators + API)**: building an enterprise **plateforme d'IA générative** via orchestrators and API makes it *« easy to work with the best LLMs on the market and switch between them as they each evolve, without reworking the applications »* (anti vendor lock-in). **Argument 4 — from project to product**: *« The platform […] must itself be considered a product »*; instead of a one-off investment, plan for a **monthly funding stream** (continuous iterations, ongoing innovation). **Argument 5 — governance & shadow AI**: the unprecedented democratization of GenAI generates *« as much shadow AI as strong expectations toward the DSI »* → governance to capture business needs, **prioritize products by value**, and oversee proper operation. **Paradigm shift** announced: *« we are moving from classic algorithmic programming to agents Langchain that handle part of the decisions »*. **Relevance for the watch**: a **founding text (2 years ahead)** of WeNvision doctrine (product > project, platform/API, flow-based funding, governance, shadow AI) that the fiches [[wenvision-ai-agents-enterprise-deployment-2025-10-01]], [[habert-ia-agentique-production-2025-10-29]] and [[rafal-wenvision-tokenomics-foundation-finops-ia-2026-06-04]] will extend (FinOps/token, flow-based funding → financial governance). It also prefigures the *harness/platform around the model* (Dropbox/Okumura: *systems around the model*) and **model independence** through an orchestration layer.

#generative AI#technological product#product vs project

**Olivier Rafal** · *Consulting Director Strategy* chez **WeNvision** (cabinet de conseil FR). Tribune publiée dans la rubrique *Tribune* de **CIO-Online**. Auteur déjà présent dans la veille (cf. fiches WeNvision/Atlas/Tokenomics). Publié le **23 février 2024**.