Products & Services

Products and services are being reshaped as AI capability spreads, and tracking that reshaping is the aim. Applications built on models — developer tools, internal platforms, consumer apps — change what a product is, how it reaches users, and what they expect from it. Launches, feature shifts, and the turn from software-sold-as-seats to software-that-does-work appear together with the services layer forming around deployment and integration. The rise of single-purpose, personal software made cheap by generation is one recurring case, as is the packaging of agent capability into paid features. Attention stays on the offering itself: concrete products and services, and how AI reconfigures their shape, value, and delivery.